Listening to Michael Buble’s ‘I’ll be Home for Christmas’ I had never been more depressed. Hubby and I were supposed to be far far away from home for Christmas but at 10.30 am on Saturday 18 December, the snow started.
Here is our story:
Saturday 18 December/10.30am/10 hours to departure from LHR for AKL
In a meeting with our mortgage broker when the snow begins to fall… and settle.
Midday
We leave our mortgage broker and set out on the slush and snow-filled roads. The 15 minute journey ends up taking two and a half hours as two buses get stuck on a hill in Kenton.At 1.30pm I am starting to get nervous about whether we’ll get home in time to leave for the airport. We need to be there for 5pm for our 8pm departure to Auckland, NZ via Seoul, Korea. Hubby keeps phoning the airline who assure him the flight is in the air and scheduled to land at LHR. Thanks to some clever GPS navigation and careful driving down some side roads we get home.
3pm
The snow has stopped and we’re getting our things together. The roads are icy and the airline advise us to wait for their say-so before heading out to the airport.
4pm
Hubby receives the go-ahead from Korean Air to leave so with two Sainsburys bags tied around my new boots we trek down the treacherous road lugging our cases behind us. A train arrives shortly after and we appear to be on our way.
5pm
Arrive at Baker Street – change for Jubilee Line to Green Park – change again for Piccadilly Line to Heathrow Terminal 4. Front of train says LHR T4, & 123 but once aboard the driver announces we will be terminating at Hounslow Central and all passengers for LHR should alight at Hounslow East and cross over the road for the bus 111.
6.45pm
Amid a stop-and-start journey the train again stops between Boston Manor and Osterley – the driver announces we will be held there for at least 10 minutes. Checking the LHR site it appears our flight has been delayed to 9.20pm. I am beginning to lose hope of it leaving at all. Another driver comes over the tannoy to say there are no flights operating out of LHR.
7.30pm
Arrive at Hounslow East – trudge downstairs and across slushy road to bus stop (along with hundreds of others all hoping to get to the airport). Hear of more cancellations out of LHR. Police manning the station are incredibly insensitive telling us to go enjoy London for a few more days… A bus arrives but will only take passengers without luggage.
7.45pm
Announcement that trains are now running through to LHR. Scramble back upstairs and get on train.
8.20pm
Arrive LHR T4 – chaos. People everywhere. Locate Korean Air kiosk and accost woman about to leave. Barely any airport staff anywhere. Woman indicates man with list and we leave names and contacts to be contacted by the airline once information comes through. No flights. Our flight grounded in Brussels as cannot land at LHR. Possible flight following evening.
8.45pm
Hubby suggests we go back home. Can hardly face it after mammoth four hour trek here in the first place. Have not eaten or drunk since 3pm. Finally relent and return to tube.
9pm
On train but is terminating at Northfields (could this night get any worse – tis a freaking joke). Cross over platform and get another train – complete journey in furious stupor. 11pm – Walk back up the road this time without Sainsburys bags.
Sunday 19 Dec/8am
Wake and ring airline – no positive news. Two options – go on waiting list for first available flight or rebook for Christmas Day. Opt for waiting list. Spend the day in a state of surreal limbo: crying, watching the news, calling Korean Air for updates and trying to stay busy.
5.30pm
Mobile rings – is Korean Air (first time they have rung me) – flight is now in Madrid – they are hoping to get the flight into LHR tomorrow and operate yesterday’s flight or else they will get another aircraft. First bit of positive news have heard all weekend. Told to call at 9am the following morning.
Monday 20 Dec/6am
Wake up – check Twitter for updates – seems northern runway at LHR is clear and limited flights will be arriving and departing. Go back to sleep, too early to ring airline.
8am
Woken by mobile ringing – is airline! There will be a flight from LHR at 4pm. Jump out of bed and get ready. Book taxi for 11am as taxi company insist it will only take 4o minutes.
11am
Taxi to LHR T4 – 40 minutes as predicted. Airport is chaotic – more people than Saturday night plus foil blankets.
Midday
Check-in – struggle through crowds to get to correct zone and join queue. Befriend Kiwi couple and wait for 3 hours to check in. Refuse to call anyone as do not believe it will happen yet. While in queue realise our connecting flight from Seoul to Auckland is not guaranteed. Earliest bookable flight is 29 December. Hubby gets us on standby list for earliest connecting flight.
3.30pm
Checked in – have boarding pass in hand and bags are on their way to the aeroplane. Go through security to Duty Free – can’t quite believe it. Not much time to boarding so grab food and run to gate. Flight due to depart at 4pm though not looking likely as masses of people still in queue.
4.30pm
Waiting at gate – announcement that flight delayed by an hour and a half.
5.10pm
Flight begins boarding – an hour later we taxi down the runway and everyone applauds as we take off. (10 hours to Seoul)
Tuesday 21 Dec/1pm (local time – Seoul)
At baggage carousel rejoin Kiwi couple – tell them that I will get the bags while hubby runs up to standby desk to get on list. Suggest they do the same so me and the girl remain at the carousel and the boys go running. Guy beats hubby to desk and they get 1 and 2 on list while we are 3 and 4. Details of who will get on flight to be released at 4pm.
4.30pm
Two couples with children granted priority on flight and Kiwi couple also given seats – flight full. Spend next couple of hours in limbo – vague information – no concrete estimate of next feasible flight option. Phone Dad and tell him unlikely to be getting on a flight before tomorrow – will call then to update on situation.
5.30pm
Other people have disappeared – transpires they have gone to seek out their own routes instead of waiting for the airline. Starting to really panic that may be spending the next however many days in Incheon airport. Next flight to AKL tomorrow evening (only one a day) but is currently full – no confirmation or assurances that we will be able to get on it. Hubby is lobbying guy in baby blue suit while I am pleading with staff behind the desk. Nothing happening. Talks of trying to arrange a bigger plane for tomorrow’s flight. Hubby waiting to hear if we might be able to get on a flight to Brisbane but baby blue cannot get confirmation from HQ that we’ll be able to then get a connecting flight to AKL – all flights full.
5.45pm
Berate hubby for not going to find alternative route like other people.
6pm
Me trying to get information – nothing. Lee has disappeared – can’t get hold of him on his mobile, can’t leave bags or desk. Guy standing with my bags tells me he and his fiance have just had their 7.10pm flight to Sydney confirmed, advises me to find out if I can get us onto it also. Other people hanging around chatting – I need to be proactive.
It’s my honeymoon so I’ll cry if I want to…
6.15pm
Talking to staff – can’t take it any more – tell staff am about to pass out from the stress and start crying. My tears seem to have sparked action – all of a sudden two women and a man are on the phone and computer and hear talks of getting me and hubby onto “full” Sydney flight with a connection to AKL – flight leaving at 7.10pm. Use airport phone to call Lee – leave panicked voicemail.
6.20pm
Lee comes running – had been booking us onto a flight to Fiji with a 24 hour stay over before going on to AKL – tell him to cancel Fiji flight because it appears we’re going to Sydney. Nerves fraught as staff hurriedly organise visas and boarding passes. Two men come to check in and wheel away our bags direct to the aircraft. Member of staff personally escorts us to the gate.
7pm
Get to gate and as we’re going through a bag check call Dad (who is asleep) and tell him we’re getting on a flight and will be in AKL at 2.20pm the next day and need him to book internal flight to Wellington.
Wednesday 22 Dec/7.02am
Arrive in Sydney!!!
7.45am
Pilot calls our names tells us to report to member of cabin crew – transported to Transfer Desk via buggy cart – at security hubby becomes target of random search – thankfully it only lasts 5 minutes. Check in – woman tells us they will feel the repercussions of the snow tomorrow when 400 passengers land hoping to get a connecting flight to AKL. Feel incredibly lucky to have gotten this far.
8.15am
And we’re through to terminal to replenish ourselves with coffee and toast.
8.30am
Down to the gate – New Zealand is in sight!!
N.B. Dad has managed to book us onto a 5pm flight to Wellington – we’re almost there, two days later than expected but we’re going to make it for Xmas!
9.15ish
Leave beautiful, hot and sunny Sydney on Quantas flight 55 and watch ‘The Girl Who Played With Fire’ and part of a ‘Glee’ episode – feel empathetic with both sentiments.
2.30pm (local time NZ)
Arrive in Auckland – cannot believe we are actually in New Zealand. Telling anyone who’ll listen (guy at passport control/ girl in shop etc) about our epic journey across the world!!
3.15pm
Check in bags at Air New Zealand desk and head over to Domestic Terminal. Buy a pair of purple Billabong flip flops – feet overheating in Sheepskin boots.
4pm
Waiting for gate to open – couple of delays – praying not ours (we’ve suffered enough!)
5pm
45 minute flight to Wellington – easiest part of the journey – walk through walkway and see Dad at the end of the tunnel. We’ve arrived!!! Back to Dad’s house – get in shower – very windy outside – am soaped up and suddenly power goes. No water. Hubby has to get a bucket and rinse me down – typical!
9pm
Sitting on sofa recounting traumatic experience – fall asleep…